Telephone calls

Why we record telephone calls.

Firstly, many companies record telephone calls as a matter of course.  Smaller companies tend not to do so due to the cost and effort involved. 

As a business, we are bombarded with sales and marketing calls.  Some of these are scammers.

http://www.adscams.co.uk/

Refer to www.blagger.com and http://blogs.mirror.co.uk/investigations/

Our only defence against companies like this is to have our telephone conversations recorded for reference.